Thank you for choosing our services! Below are the terms and conditions that apply to your tour with us. Please read these clauses carefully as once you start with us, by default you accept these terms and conditions.

We are a mediating company between customers and service providers.

GENERAL TERMS AND CONDITIONS

1. Travel Insurance: It is strongly recommended that the client purchase adequate travel insurance that provides medical, cancellation and baggage coverage. We are not responsible for the lack of insurance or for any incident or loss that may occur during the trip.
2. Documentation and travel requirements: It is the client’s responsibility to obtain and carry with them all necessary travel documents, such as passports, visas, vaccination certificates, etc. We are not responsible for any issues that may arise due to missing required documents or non-compliance with travel requirements. The company is not responsible for delays caused by visas or for expenses incurred in case of refusal of a visa. In case of visa refusal, no refund will be made for the services purchased.
3. Limited liability due to force majeure: Mi Tierra Verde acts as an intermediary between passengers and operators of air, land, accommodation, travel insurance, cruise tours, events, transfers, vehicle rental, among others. The company is responsible for the fulfillment of the services mentioned in each program, but does not assume responsibility for delays, strikes, natural disasters or other causes of force majeure that may affect the trip, as well as for losses or damages resulting from these situations. All services are provided under the terms and conditions of the relevant providers.
4. Modifications and cancellations by providers: Providers are fully responsible for modifying or canceling the tour in case of unforeseen circumstances, such as natural disasters, political conflicts, strikes, among others. We are not responsible for such changes.
5. Medical Disclaimer: We are not responsible for pre-existing conditions, mental illness or other illnesses, medical procedures or accidents that may occur during travel. “The client” exonerates the company from any responsibility and compensation related to these situations.
6. Payment of differences and cancellations: “The customer” is responsible for paying any difference in the services purchased, as well as any cancellation or suspension that may arise. In the event of cancellation, the terms and conditions established by Mi Tierra Verde and the service provider will apply, and no refund may be made.
7. Applicable jurisdiction: Mi Tierra Verde is governed by the laws of the Dominican Republic. In the event of any claim or conflict, the laws of that country must be used for resolution.

ACCOMMODATION:

It is the responsibility of the hotel to grant the room or rooms according to the specifications established by the client in the reservation. Hotels mostly handle 1 bed and 2 in some rooms, the maximum allowed is depending on the accommodation is 4 people. Only the accommodation establishment will determine which are the ages for which children’s rates apply, and will also determine which are infants. For a child to pay as a child, there must be at least two adults sharing the same room. Hotels reserve the right to admit 1 adult plus 1 child or infant in a room.

In Europe, South America and Japan it is common for hotels to have one bed per person (except couples), with a maximum of 3 people per room. In these establishments, children under 12 years of age and over 4 years of age pay -with some exceptions- the same as an adult. In the United States, Canada, Mexico, the Far East (except Japan) and the South Pacific, it is common for hotels to have two double beds and allow accommodation for up to 4 people, in existing beds. In the case of married couples, they usually provide rooms with a king size bed. Hotels that apply a family plan, allow two children under 12 years old to stay at no additional charge, with two adults in the same room, using existing bedding. If an additional bed is required, its amount must be paid directly by “the client” to the hotel.

PACKAGES WITH ACCOMMODATION INCLUDE:

In case of apply:

1. a) Lodging in the indicated hotels or of similar category and price, confirmed before departure and as they appear in the vouchers or other travel documents that are delivered “to the client”; b) lodging taxes c) the meals indicated in the text of the itinerary, if applicable; d) the mentioned transfers, visits and excursions; e) detailed land, air or sea transportation; f) Accompanying guide g) any other service expressly indicated.

CHANGE HOTELS:

If a confirmed hotel is overbooked, “the client” will stay in a hotel of a similar or higher category.

TIMES OF ENTRY AND DEPARTURE IN THE ACCOMMODATIONS:

The rooms are delivered, normally, from 03:00 pm (15:00 hours). In some hotels the hours of entry may vary.

If the passengers arrive before the scheduled time, the delivery of the rooms is subject to the availability of space and the policy of each hotel, as well as the hotel being subject to granting access to the common areas. On the day of departure the rooms “the client” must leave the room at the time established in accordance with the policies and conditions of the hotel visited, therefore, in the event that “the client” wishes to stay longer in the room, they must notify to the hotel reception and carry out the corresponding procedures. “The client” must take into account that, if a prior arrangement is not made, staying in their room beyond the regular check-out time implies the automatic charge of an extra amount.

AIR TICKETS IN PACKAGES

The air tickets included in the tourist packages are valid to travel on the dates for which they have been confirmed and are indicated on their issuance. Once issued, airline tickets are non-refundable if the trip does not take place on the scheduled dates. Some airlines, at certain times of the year, authorize date changes before the start of the trip, before paying a penalty. In the case of delays due to force majeure, the intervening airline acts in accordance with these regulations, granting in replacement of the accommodation that the client no longer receives abroad, the meals and the necessary accommodation until it can transport it to its destination. “The client” must have insurance that covers the expenses derived from any cancellation of flights due to weather conditions. Tickets issued are NON-REFUNDABLE, NON-TRANSFERABLE, NON-ENDORSABLE, any change generates a penalty and/or fare difference. For any claim on your air ticket you must contact the airline directly.

Changing with any airline must be made by contacting the airline. Only 30 days before the travel date indicated on your return, if the change is not made on time, you lose the ticket in its entirety. Baggage policies are subject to change, only the airline determines how much weight should be carried according to the travel season (check each airline’s website and print a copy to take on the day of your trip).

Air tickets

Air tickets are valid for travel on the dates for which they have been confirmed and are indicated on their issuance. Once issued, airline tickets are non-refundable if the trip does not take place on the scheduled dates. Some airlines, at certain times of the year, authorize date changes before the start of the trip, before paying a penalty. In the case of delays due to force majeure, the intervening airline acts in accordance with its regulations. “The client” must have insurance that covers the expenses derived from any cancellation of flights due to weather conditions. Tickets issued are NON-REFUNDABLE, NON-TRANSFERABLE, NON-ENDORSABLE, any change generates a penalty and/or fare difference. For any claim on your air ticket you must contact the airline directly. We are not responsible for any breach incurred by the airline from which you purchased your air ticket.

Changing with any airline must be made by contacting the airline. Only 30 days before the travel date indicated on your return, if the change is not made on time, you lose the ticket in its entirety. Baggage policies are subject to change, only the airline determines how much weight should be carried according to the travel season (check each airline’s website and print a copy to take on the day of your trip).

TIPS

Those programs that include tips to porters in hotels and airports have special mention in this regard. This is not the case in airports since most of them do not have this service because they have been replaced by cars. Tips for drivers and guides are mostly not included and it is normal to give them when the service has been according to expectations.

The amount of tip can vary depending on various factors, such as the quality of the service, the duration of the tour, the complexity of the task, among others. There is no fixed amount established in some countries, in others there is a fixed amount, but it is common to give a percentage of the total cost of the service or a discretionary amount that is considered appropriate.

It is important to be aware of local customs and regulations regarding tipping, as these can vary from country to country. In some places, tips are an essential part of the income of tourism workers, while in other places they may be less common or even unexpected. It is always advisable to inquire about tipping practices at the specific destination in order to act in accordance with local customs.

INSURANCE, CAR RENTAL, EXCURSIONS, CRUISES

If you have purchased any of these services through our website, consult the terms and conditions documents and additional information for each service.

1. Insurance coverage and claims: Make sure you understand the details of the insurance coverage purchased, including the situations covered, the limits of compensation and the steps to follow if you file a claim.
2. Vehicle Rental Conditions: Review the vehicle rental conditions, including driver’s license requirements, security deposits, age restrictions, mileage allowance, fuel policies, and any additional charges that may apply.
3. Excursion Details: View details of the excursions you have booked, including duration, itinerary, inclusions and exclusions, cancellation and refund policies, as well as any specific requirements or restrictions.
4. Cruise Policies: Familiarize yourself with the cruise’s policies and procedures, such as embarkation and disembarkation times, accommodation options, rules of conduct on board, included activities, and dining options.

CUSTOMER DOCUMENTATION

The customer is solely responsible for their documentation. A valid passport and required visas must be provided according to the chosen itinerary. Where applicable, you must have the necessary vaccinations and health clearances.

Failure to comply with these requirements by “the client” will result in the loss of the right to any refund and suffer the consequences of its omission. The same happens when the authorities of any country refuse to allow your entry for any reason. All users, without exception (including children), must have their corresponding personal and family documentation in accordance with the laws of the country or countries visited. It will be in your name, when the trip requires it, obtaining visas, passports, vaccination certificates, etc. If the granting of visas is rejected, due to particular causes of the user, or entry to the country is denied due to the lack of requirements that are demanded, or due to a defect in the required documentation, or for not being a carrier of the same , the agency declines all responsibility for events of this nature, being for the client any expense that arises. In the tourist plans and/or programs, in case of not receiving the deposit on the stipulated date, the reservations will be AUTOMATICALLY CANCELED, cancellations that are not made prior to the date of the trip have a penalty. Name changes are not allowed after services are issued. Minors require permission to leave the country (even if they travel with their parents, or with one of the two), said permission must be signed and authenticated by both parents, accompanied by an authenticated photocopy of the signatory of the signatories and the birth certificate of the child in the countries that apply.

REGISTRATION TO THE PLATFORM:

The user will need their own account and it will be created according to the validation policies of each client. The user will be responsible for maintaining the confidentiality of his account and password. Likewise, the user will acknowledge and accept that he is responsible for all activities, including purchases made under his username or password.

The platform should only be used for individual reservations that go up to 5 reservations for the same complex on the same date, we leave the admission of reservations that exceed this limit to the consideration of the establishment of the contracted service and we do not recommend that it be exceeded. The commission margins assigned, if applicable, are established when contracted and the rates shown are commissionable in the percentage established for each type of service.

RETURNS AND PENALTIES FOR CANCELLATION

The user has the obligation to read the cancellation policies of each reservation made before making the electronic payment of the same, the amounts to be refunded will be specified in the cancellation policy of each reservation and may be subject to different amounts depending on the amount of days remaining for the entrance, the charges for electronic transactions that are equivalent to 5% of the payment of the reservation will not be reimbursed in any case considering that this cost is related to the means of payment used and not to the reservation made. In case of applying for cancellation without cost and refund, the user must directly cancel their reservation on our platform and request a refund through an email to [email protected], providing all the information of the reservation that they wish to cancel. Your request will be reviewed ensuring compliance with the cancellation policies specified in the reservation. We recommend you read our Return Policy and Cancellation Penalties policy.

PAYMENT METHODS

The accepted payment methods are cash, bank transactions in DOP or USD, face-to-face card, payment link and payment gateway.

To make your purchase, the user may use any credit or debit card authorized by our company for online purchases. Online payments will be processed by a platform, which is described in our policies and this will be in charge of carrying out the online validation with the respective banks. The use of credit or debit cards will be subject to what is established in the Terms and Conditions in relation to the user’s issuing bank, and to what is agreed in the respective Opening Contracts and Regulations for the Use of Credit Cards. In case of contradiction, what is expressed in the latter instrument shall prevail.

In the case of bank cards accepted at Mi Tierra Verde, aspects related to these, such as the date of issue, expiration, quota, blocks, secret code, will be governed by the respective contract of use of each bank, being the intermediation entity The corresponding financial institution is responsible for this information, so Mi Tierra Verde will not be responsible for any of the aforementioned aspects. In this sense, the financial intermediation entity that has issued the corresponding bank card, as part of its economic activity, will be solely responsible for any attack or attempted fraud against said bank cards, such as: phishing, carding or marbing; and consequently, Mi Tierra Verde will not be responsible in this regard, since it is beyond its scope of action.

Remember that all rates or quotes and confirmations are subject to change and availability without prior notice.

Finally, we are not responsible for the conditions in which the client receives the service at the destination. For any claim on the services received, the client must go directly to the provider.

It is important that “the client” read and understand these general policies and conditions before acquiring the services of Mi Tierra Verde, since by doing so they accept and agree with the established terms.

It is important to note that our terms and conditions are constantly being reviewed and that they can be updated at any time. As soon as any update is made, you will be notified.

If you have any questions, you can write to us at [email protected]